POLICY 

Effective Date: May 2018

Insurance

Oddball is a creative house that provides clients with distinct visionary work, specializing in film and artist services.

 

Cancellation Policy
If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice for studio session and 48-hour notice film production If you need to cancel your appointment, please call the office at 
(814) 441-9331. If we don't answer, leave your information on our voice mail.  Sorry, cancellations made via email are not accepted. We are more that willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. Prepaid appointments will be transferred to credit to be used at a later date. Any refunds will be subject to a credit processing fee. Appointments made within 24 hours are automatically subject to cancellation fees.  We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:

  • More than 24 hours notice for massages one hour or less, service will be cancelled at no charge.
      

  • More than 48 hours notice for 5 hr studio session minute, service will be cancelled at no charge.
     

  • Less than 48 hours notice for Film production one hour or less, 50% of the service price will be charged. 

Late Arrivals Policy
We suggest all clients arrive 10-15 minutes prior to your appointment time. This allows time to complete paperwork, and begin on time.  Please note that the director is only permitted to work up to 15 minutes past your scheduled appointment end time. If you are late, your service time may be shortened in order to comply with office schedule. The full amount for the service is still due.

New Clients
Please arrive 10 - 15 minutes prior to your scheduled appointment to complete paperwork, communicate your needs with your director, and begin your session on time.  

If you would like to shorten the time it takes to do paperwork onsight you can download, print, and complete your New Client Form to bring to your first session.
New Client Form (MS Word / PDF)

Returning Clients
For returning clients, please plan on arriving 5 - 10 minutes early to allow for a short follow up form, and communicate your needs with your director.  If you arrive late, the session will still end on time and full payment will be expected.  Directors are not permitted to work  past the scheduled end time of the session because they need time to prepare for the next client. 

Returning clients can also downloand, print and complete their forms prior to arrival.
Returning Client Form (MS Word / PDF)

Professionalism 
All services are professional, there will be no sexual contact or conduct at any time between any client and Oddball Ent staff.  Should a client or staff behave in a manner that violates this professional boundary, the session will be terminated and the client will still be required to pay for the session in full; and will be under investigation.

Refunds 
Any prepaid services that get cancelled after scheduling will be refunded to the clients account to be used at a later date with no expiration.

© Copyright 2018 OddBall Entertainment. All Rights Reserved.